Effective Date: [15/12/2024]
Slip Buddy Private Limited ("we," "us," or "Slip Buddy") operates the online platform www.slipbuddy.com ("Website") and the mobile application "Slip Buddy" (collectively referred to as the "Services"). This Privacy Policy outlines how we collect, use, share, disclose, and protect your personal information when you interact with our Services.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Scope of Privacy Policy
This Privacy Policy is published in compliance with:
• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011;
• Regulation 3(1) of the IT (Intermediaries Guidelines) Rules, 2011.
It describes:
• The types of information we collect, including Personal Information and Sensitive Personal Data;
• How we collect, use, process, and retain this information;
• How we may share or disclose this information.
2. Information We Collect
2.1 Personal Information
• Name, email address, phone number, and address;
• Date of birth, gender, and demographic details.
2.2 Sensitive Personal Data
• Passwords;
• Financial information (e.g., bank account details);
• Medical records and history;
• Biometric information (if applicable);
• Health insurance details.
2.3 Service Usage Data
• Appointment history;
• Feedback and communication with Slip Buddy or healthcare providers.
2.4 Voluntary Information
• Additional information you provide through emails, messages, or documents shared with us.
3. How We Use Your Information
• To provide and enhance our Services;
• To process payments securely;
• To facilitate appointment bookings and reminders;
• To communicate updates, offers, or promotions (with your consent);
• For analytics, research, and service improvement;
• To comply with legal and regulatory requirements.
4. Sharing and Disclosure of Information
• With healthcare providers to fulfill your appointment requests;
• With third-party service providers (e.g., payment processors) to deliver our Services;
• When required by law or to protect our rights or others;
• In anonymized or aggregated form for analytics or research purposes.
We do not sell your personal data to third parties.
5. Security Measures
• Encryption of sensitive data;
• Regular security audits;
• Restricted access to personal information on a need-to-know basis.
While we strive to protect your data, no security system is impenetrable. Please safeguard your account credentials.
6. Your Rights and Choices
6.1 Access and Updates
You can access, update, or correct your personal information through your account settings or by contacting us at [email protected].
6.2 Data Retention
We retain your data as long as your account is active or as needed to provide our Services. Upon request, we will delete your data unless required to retain it by law.
6.3 Opt-Out Options
• You can opt out of non-essential communications by contacting us.
• Cookies can be disabled through your browser settings, though some features may be limited.
7. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. Parents or guardians must manage accounts for minors and consent to data collection on their behalf.
8. Changes to Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or through the platform. Continued use of the Services constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
• Email: [email protected]
• Address: R/O Mohini Plaza, Basement, Near Anjani Complex, Shree Dungargarh, Bikaner,
Rajasthan, 331803